Kyete is the handyman service DBA of Alentra LLC ("Kyete," "we," "us"). This policy describes how we collect, use, and protect information when you contact us for handyman services in the St. Louis metro area.
1. Information we collect
- Contact information you provide: name, phone number, service address.
- Service details: the type of job, urgency, location, and any description you share.
- Communications: the content of SMS messages, voicemails, and call transcripts between you and Kyete.
- Payment information: processed by our payment provider (Stripe). We do not store full card numbers.
2. How we use it
- Schedule and complete the service you requested.
- Send appointment confirmations, dispatch updates, and follow-up messages.
- Invoice you and record payment.
- Keep records required for tax, warranty, and dispute-resolution purposes.
3. Who we share it with
We share the minimum necessary with:
- The technician assigned to your job — name, phone, address, and job description.
- Our payment processor (Stripe) — to collect payment.
- Our accounting tools (Wave Accounting) — for bookkeeping and tax filings.
- Our messaging carrier (Twilio) — to send and receive SMS and voice calls.
We do not sell your information. We do not share it with advertisers or data brokers.
4. SMS and voice messaging
By contacting us (by calling, texting, or submitting our quote form), you consent to receive transactional SMS related to your request. Message frequency varies with the job. Message and data rates may apply.
- Reply HELP for help.
- Reply STOP to opt out. You will receive a confirmation and no further messages.
Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.
5. Retention
We keep service records for as long as needed to provide the service and for a minimum of seven (7) years afterward, as required by U.S. tax and business recordkeeping rules. You may request deletion of your personal data at any time; we will remove what we are not legally required to retain.
6. Your rights
You may contact us to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion (subject to legal retention requirements above).
- Opt out of SMS (see §4).
7. Security
We use commercially reasonable safeguards — encrypted transport (HTTPS), restricted-access databases, and minimal data sharing. No system is perfectly secure; we will notify affected customers promptly if a breach occurs.
8. Contact
Alentra LLC (dba Kyete)
St. Louis, Missouri
Email: hello@kyete.com
Phone/SMS: +1 (314) 866-7434
This policy may be updated. Material changes will be posted here with a new "Last updated" date.